At Black Noir, customer satisfaction is important to us. Our refund and returns policy allows you to request a return within 14 days of receiving your order, subject to the conditions below.
If 14 days have passed since your order was delivered, we may not be able to offer a refund or exchange.
Returns
To be eligible for a return, the item must be:
- Unused and in the same condition as received
- In its original packaging
- Complete with all original accessories, tags, and included items
- Accompanied by your receipt or proof of purchase
Please contact us before sending any item back. Do not return products directly to the manufacturer unless instructed by Black Noir.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Gift cards
- Downloadable or digital products
- Products that are personalized or made specifically for the customer
- Opened products that cannot be resold for hygiene or safety reasons
- Products that have been used, damaged, or altered by the customer
Partial or Rejected Refunds
A partial refund or rejection may apply when:
- The item shows clear signs of use.
- The item is not in its original condition.
- The item has been damaged after delivery due to improper use or handling.
- Parts, accessories, or original packaging are missing.
- The return request is made after the applicable return period.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be processed through the original payment method, where applicable. The time required for the refund to appear in your account may depend on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund:
- Check your bank or payment account again.
- Contact your payment provider or bank, as processing may take additional time.
- If you still have not received your refund, contact Black Noir Customer Support.
Sale Items
Sale and promotional items may be subject to specific return and refund conditions. Unless otherwise stated on the product or promotion, discounted items may not be eligible for a refund.
Exchanges
We may offer an exchange when an item is received damaged, defective, or incorrect.
To request an exchange, please contact Black Noir Customer Support with your order number and clear photos or videos showing the issue.
Exchanges are subject to product availability.
Gifts
If an item was purchased as a gift and shipped directly to the recipient, any approved refund or exchange will be handled according to the original order and payment method.
Shipping Returns
Before returning an item, please contact Black Noir Customer Support for return instructions.
Unless the return is due to an incorrect, defective, or damaged item received from us, the customer may be responsible for the return shipping costs.
Original shipping charges are generally non-refundable unless the return is caused by an error on our part or applicable consumer protection laws require otherwise.
For higher-value returns, we recommend using a trackable shipping service and keeping your proof of postage until the return has been completed.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
Please provide:
- Order number
- Photos of the received product
- Photos of the packaging
- A brief description of the issue
We will review the case and provide an appropriate solution.
Contact Us
For questions regarding refunds, returns, or exchanges, please contact Black Noir Customer Support through the contact details available on our website.
Black Noir
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